Refund policy
Customer Service
We're Here to Help! Your satisfaction is important to us! Email us your questions about products, online orders, store experiences and more.
Customer Service Email:
Customer Service Hours:
Monday – Friday / 10:00am – 4:00pm
(717)-337-6367
Shipping Address:
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Shop 1832
300 North Washington Street
#429
Gettysburg, PA 17325</div>
IN-STORE PICK UPS:
We will email you when your order is ready for pick up!
Shipping, Returns & Exchanges
Return Policy
We want you to be satisfied with your purchase. Customers may return eligible merchandise purchased from Shop 1832 within 30 days of the original purchase date for a full refund.
To qualify for a refund, merchandise must be:
- Unworn
- Unwashed
- Odor-free
- Undamaged
- Accompanied by the original receipt or proof of purchase
Refunds will be issued using the original form of payment. If the original form of payment is unavailable, a Shop 1832 gift card may be issued.
Customers returning items by mail are responsible for all return shipping costs. To avoid return shipping charges, eligible items may be returned in person at the campus store – Shop 1832 during regular business hours.
Shop 1832 reserves the right to refuse returns that do not meet these requirements.
Exchange Policy
Eligible merchandise may be exchanged within 30 days of the original purchase date, subject to product availability.
Items being exchanged must be:
- Unworn
- Unwashed
- Odor-free
- Undamaged
- Accompanied by the original receipt or proof of purchase
Customers requesting an exchange by mail are responsible for the cost of shipping the original item back to Shop 1832. As a courtesy, the Shop 1832 will cover the cost of shipping the replacement item back to the customer.
If the requested replacement item is unavailable, customers may choose another eligible item, receive a refund to the original form of payment, or receive a Campus Store gift card.
Non-Returnable Items
The following items are not eligible for return or exchange:
· Graduation Regalia
· Custom or personalized merchandise
· Gift cards
· Clearance or FINAL SALE items
· Food, beverages, or other consumable products
· Opened Personal care items
If you have questions about your order or our return policy, please contact Shop 1832. We're happy to assist you!